Frequency Asked Questions

Most Common

Please call us anytime on 01434 239069, or fill in the contact form and one of our fantastic, friendly staff will give you a call to discuss how we can help!

We do not currently offer face-to-face tuition, although this is something that we will offer through 2025!

If a lesson is missed, our Make-Up Class (MUC) policy applies. Please visit How to use: Make Up Credits page for full details on rescheduling missed lessons.

Costs can vary depending on the type and level of tutoring required. To give you a precise figure, we need to understand your specific needs. To tailor a package to suit your needs and provide an accurate cost, please fill in the contact form on our website (https://nationallearninggroup.co.uk/contact/) or call us on 01434 239069.

Yes, we certainly provide support for adult learners. Our tutors can deliver bespoke one-to-one lessons to meet your specific needs. To understand your requirements better and discuss how we can assist you, please fill in our contact form at https://nationallearninggroup.co.uk/contact/ or call us on 01434 239069. One of our expert team will speak to you and guide you further.

General

We match the learning needs of the student to our tutors experience, specialism and teaching style.

Finding a tutor takes 1-7 days, depending on your needs, availability and tutor availability.

Once matched, we need up to 24 hours to complete the allocation.

Yes. If you miss any lessons, you can reschedule them later and even split those sessions into shorter sessions if needed.

Yes. Our tutors can provide valuable one-to-one feedback on exam papers. To arrange this, please fill in the contact form on our website (https://nationallearninggroup.co.uk/contact/) or call us on 01434 239069. We can guide you through the process and arrange the support that you need.

At the bottom of any marketing email from us, you will find an “Unsubscribe” or “Manage Preferences” link. Clicking this will allow you to opt out of future promotional emails. Alternatively, you can contact our support team at support@thenationallearninggroup.co.uk or call 01434 239069 to request removal.

While we don’t provide standard ‘crash courses’, our one-to-one tutoring approach is highly adaptable and can be tailored to intensive exam preparation. To discuss your specific needs and requirements, please fill in our contact form at https://nationallearninggroup.co.uk/contact/ or call us on 01434 239069 so we can guide you through how we can best support your exam preparation.

You can easily find the National Learning Group reviews on Trustpilot by visiting https://www.trustpilot.com/review/www.nationallearninggroup.co.uk. This link will lead you directly to the reviews and ratings of the National Learning Group.

We’re sorry to see you go! Please reach out to our cancellations team by writing to cancel@tnlg.co.uk

Did you know that over half of our students who pause tutoring for the holiday season return after? Please ask our team about break options if this is what you are considering and they can help set up your return to tuition with us.

Exam Preparation

GCSE Results will be released on Thursday the 21st of August, 2025. 

Level 1/2 VTQ results will also be received on this date unless you have taken an on-demand subject. If this is the case, please contact your course provider for the expected results date.

Edexcel Exam Timetable 2025: All exam dates are published here:

GCSE Exam Dates 2025: The exams will take place from Monday 5th May until Friday 27th June, 2025.

This qualification is linear. Linear means that students will sit all their exams and submit all their non-exam assessment at the end of the course. Breakdown of the papers can be found here: AQA | GCSE | Physical Education | Specification at a glance

Mon 12th May – Fri 27th June 2025 confirmed exam timetable for A-level, AS, Level 3 certificates, Functional Skills, and Applied General exams. You can find more details on the AQA website: AQA | A-level & AS Exam Timetable 2025.

About The Lessons

We set up personalised sessions with your tutor using Zoom. These sessions are designed to be engaging and effective, focusing on key areas to maximise learning.

Yes, but we recommend connecting from a Laptop or PC device to benefit from the most functionality. If you have any questions about connecting to our lessons, please contact our friendly tech team (01434 239069 Option 4 or tech@tnlg.co.uk).

Tutor Support

If you’re interested in becoming a tutor with National Learning Group, fill out the application form on our dedicated ‘Become a Tutor‘ page, or check job listings on platforms like Indeed or LinkedIn. Be sure to submit your application, including your CV and any relevant qualifications.

Between £14.01 to £22.50 on the UK side. Next Level range is different.

I would suggest you contact our HR department directly or email support@thenationallearninggroup.co.uk with your request. They will be able to help you further.

Payments

Payments are taken by direct debit on a regular date that suits you – in advance of lesson

To discuss payment options, we’ll need to understand your specific requirements better. Could you please fill out the contact form at (https://nationallearninggroup.co.uk/contact/) or call us on 01434 239069 and we can look at your situation and how we can help in more detail.

We don’t collect payment until after the first lesson has been successfully completed, once we set up the payment, it takes around 5 days to hit your bank, so often the first payment is for two lessons.